Terms and Conditions

1. Who we are

These terms are a contract between you and Tervan Analytics Nigeria Limited, a company registered in Nigeria with RC 1328746, trading as Tervan Analytics. Registered office: No. 7 Omo-Atu Lane, off Adiaken Primary School Road, Uselu, Benin City, Edo State, Nigeria. Vetrotest (https://vetrotest.com) is a digital assessment product of Tervan Analytics Nigeria Limited. The parent company website is tervananalytics.com.

Contact: support@vetrotest.com · +234 810 327 3700.

2. The service

Vetrotest is software as a service. Individuals can take practice and skills assessments, review results, and use related tools such as analytics, learning insights, and resume assistance. Organizations can create tests, invite members, assign assessments to candidates, and export results. The service is delivered online. We do not sell physical goods.

3. Accounts

You must provide accurate registration details and keep your login secure. You are responsible for activity on your account. Organization admins are responsible for members they invite and for candidate records they enter.

4. Subscriptions and payments

Individual accounts have Free and Pro. Pro is billed monthly ($5) or yearly ($50) until cancelled. Organization accounts have Organization Free and Team. Team is billed monthly ($30) or yearly ($300) until cancelled. Free plans have usage limits. Amounts, included features, and renewal intervals are shown on the pricing page and again at checkout. Subscriptions renew automatically unless you cancel before the next renewal date from Settings. Cancellation stops future billing. It is not a refund and does not return money already paid. You may request a full refund from Paddle within 14 days of the initial Pro or Team purchase. Renewal charges are generally not refunded once processed. When a paid plan ends, the account returns to the matching free plan. See the Refund Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

By completing a purchase you accept these Terms and Conditions and the Refund Policy.

5. Acceptable use

You may not misuse the platform, including by:

• sharing account credentials or scraping content without permission
• attempting to reverse engineer scoring, leak question banks, or cheat on assessments
• uploading unlawful, infringing, or harmful content
• using the service to provide prohibited or deceptive products

6. Intellectual property

Tervan Analytics Nigeria Limited and its licensors own Vetrotest, the question catalog, software, and branding. You keep ownership of content you upload. You grant us a licence to host and process that content to operate the service.

7. Availability and changes

We aim to keep the service available but do not guarantee uninterrupted access. We may update features, plan limits, or these terms. Material changes will be posted on this page.

8. Liability

The service is provided as available. To the extent permitted by law, Tervan Analytics Nigeria Limited is not liable for indirect or consequential loss, or for assessment outcomes used in hiring or education decisions. Nothing in these terms limits liability that cannot be limited under applicable law.

9. Governing law

These terms are governed by the laws of Nigeria. If a dispute cannot be resolved with us directly, the courts of Nigeria have jurisdiction.